FAQ

What does my ticket include?

Silver and Bronze tickets includes:

  • Entry to the event
  • Use of a private Square area throughout the event
  • Luxury branded deck chairs and table
  • Table service
  • Entertainment as stated on your ticket

Gold VIP Tickets include:

  • Prime seating position
  • Lounge furniture
  • Early access to the festival (evening adult 18+ shows only)
  • Glass of Champagne on arrival at the VIP bar (evening adult 18+ shows only)
  • Table service 
  • Access to a VIP Area & Bar
  • Entertainment as stated on your ticket
  • VIP Toilets
  • Priority VIP entry

Platinum VIP Tickets include all of the Gold VIP plus:

  • Front Row Seating
  • Luxury Lounge furniture

Can I purchase an extra ticket?

If you require extra tickets for your square, please email hello@tattonparkpopupfestival.co.uk with the booking reference and we can organise this for you.

The maximum number of people per square is 6, any additional tickets added to a square for 6 will be void. Additional tickets are not valid on a 2 person square.

Can I book for more than 6 people?

Our maximum capacity per square is 6 people, however you can book multiple squares.

Squares purchased on the same booking will automatically be allocated together. If booked separately, please contact the customer service team at hello@tattonparkpopupfestival.co.uk with both booking reference numbers so we can allocate these squares together for you.

If you have any queries regarding groups larger than 6, please contact the customer service team.

Will my Square be pre-allocated?

We will allocate Squares on a first come, first served basis, based upon when you booked. 

Do I need to bring ID?

We advise that you bring ID particularly if you want to purchase alcohol from the bar as we will be operating a Challenge 25 Policy.

How do I get to Tatton Park Pop Up Festival?

Tatton Park is situated in the town of Knutsford, Cheshire in the North West of England and is easily accessible from major roads and railways with good public transport links to Knutsford. It is just 20 miles from Manchester and 30 miles from Chester.

Tatton Park Address

Tatton Park
Knutsford
Cheshire
WA16 6SG

Tatton Park is signposted from Junction 7 of the M56 and Junction 19 of the M6. The entrance to the park is approximately half a mile from Knutsford Railway Station. 

  • Birmingham 70 mins 
  • Chester 35 mins 
  • Leeds 75 mins 
  • Liverpool 40 mins 
  • Macclesfield 20 mins 
  • Manchester 30 mins 
  • Nottingham 90 mins 
  • Stafford 45 mins 
  • Sheffield 75 mins 
  • Stockport 25 mins
  • Wrexham 45 mins

Public Transport to Tatton Park Pop Up Festival

Knutsford Railway Station is situated half a mile from the Knutsford Entrance to Tatton Park. It is a further two mile walk down the estate drive to the Mansion and Stableyard area where the Garden entrance is located along with Tatton’s speciality shops and Stables Restaurant.

Local bus services are available to Knutsford including the number 27 from Macclesfield, 88 from Altrincham via Wilmslow and 289 from Northwich to Altrincham.

There are a number of Knutsford taxi companies:

  • Passenger Cars: 01565 631111
  • D&D Taxis Ltd: 01270 251141/ Mobile – 07989 318079
  • A & P Taxis: 01565 755533
  • Cheshire Cabs: 01565 621901
  • Knutsford Cab Co: 01565 651010

Crewe taxi company:

  • D&D Taxis Ltd: 01270 251141/ Mobile – 07989 318079

Useful Websites

What to do when I arrive?

The pick-up and drop off point, along with the car park are both situated by the entrance to the festival and will be clearly signposted on arrival to the postcode. Our friendly stewards will also be on hand to direct you to the festival.

If you have pre-booked parking, please have your parking pass ready on arrival to show the festival staff.

If members of your party are arriving separately, please make sure each car has their relevant parking pass. Guests can enter the festival separately, as long as they have a copy of their ticket/QR code/reference number. We will mark your square as partially arrived until all guests have entered the festival.

Is there parking on site?

Yes, there is parking onsite which is in close proximity to the festival site. A parking pass can be purchased alongside your ticket and we would recommend doing this in advance to ensure a space is allocated, however you can also pay on the day if spaces are available. 

Pre-booked parking is £8 per vehicle. Coaches and taxis can enter Tatton Park for free and visitors with disabilities who show a blue badge can enter for half price (All parking charges are set by Tatton Park, not the festival itself). Parking charges at the gate may be higher if not pre-booked.

You do not require a parking pass if you are being dropped off or picked up from the pick-up and drop off point, whether by personal vehicle, coach or taxi.

Overnight parking and/or camping is not permitted within Tatton Park, therefore all vehicles are required to leave the festival car park by the gate closing times.

What are the provisions for accessibility needs?

Parking

Provision is made for blue badge parking in the nearest available areas to the festival site. We recommend adding parking at the time of booking so that we can accommodate your needs in advance and have a space waiting for you.

Wheelchair Access

The Festival site is in parklands with a fully grassed and uneven terrain, please bear this in mind. 

Visibility

Disabled seating is available at the front of both the VIP and Standard ticket sections.

Assistance Dogs

Assistance dogs are allowed in all areas of the festival site.

Admission Prices

There is a reduced car park rate for disabled vehicles.
We do not offer any concessionary rates for the festival itself but will admit certified carers for free.

Toilets

Disabled toilets will be provided on-site in close proximity to disabled viewing spaces

Other Accessibility needs

We understand that accessibility needs are varied therefore If you have any requirements or need specific assistance on the day, please contact our team on hello@tattonparkpopupfestival.co.uk and we will be happy to help.

Can I purchase a concessionary ticket?

We do not offer any concessionary rates for festival tickets. Guests who have the following documentation are entitled to one free carer ticket. However, the guest with the disability and any further members of their party will pay full price. Please contact the customer service team at hello@tattonparkpopupfestival.co.uk to show the relevant paperwork as well as suitable photo ID of the named recipient when you request your ticket/s. Please also bring photo ID along with your ticket/s for entry to the festival. For proof of disability, please provide any ONE of the following forms of documentation:

  • Entitlement to Disability Living Allowance for children under 16 or DLA/PIP for those aged 16-64, either in the form of a letter stating that the benefit has been awarded, or the actual Allowance book
  • Attendance Allowance or Carer’s Allowance letter of award
  • Incapacity Benefit books, or a letter notifying the recipient that the benefit has been awarded
  • Incapacity Benefit or Employment and Support allowance (ESA)
  • A valid Blue Badge
  • In the case of visual impairment, a registration card known as the BD8 or a Certificate of Visual Impairment (CVI)
  • A local authority registration document which is local to the festival where it is being submitted
  • A recognised Assistance Dog ID Card
  • Credibility’s Access Card

A carer must be over 14 years of age (for family shows) or 18 years of age (for 18+ shows)  and capable of assisting the guest who has the disability. The carer would be expected to understand the disabled person’s condition and assist them in managing it for the duration of their visit. If more than one carer’s ticket is required, a letter from a GP or consultant is needed stating the number of carers required. 
Complimentary carer’s tickets can be applied to any Gold VIP, Silver and Bronze tier squares as sold on the booking website. The maximum number of people per square (including carers) is 6, and the booking will be adjusted accordingly following the right documentation being approved.

Can I pay with cash on site?

We are a cash-free venue so please do remember to bring your card.  We will operate a contactless ticket check-in system, menus will be available to view via QR code and payment can be taken via contactless payment methods.

Payments can be made by:

  • Debit Card
  • Credit Card
  • Apple Pay
  • Android Pay

Are there any age restrictions on shows?

Children’s  Shows

  • All under 18s must be accompanied by an adult ticket holder (aged 18 or over) who must remain on site throughout the event as the under 18-year-old’s guardian.
  • Minimum one adult per 3 under 18s.
  • It is the responsibility of a child’s guardian to determine whether a show is suitable for their viewing.
  • Children under 12 months are free of charge and not included in your numbers. Children over 12 months are included in the total number of people within your square and will require a ticket.

All other shows

  • Challenge 25 in operation at all events.
  • All shows unless otherwise stated are 18+ events

Do I need to buy a ticket for my child?

All children over 12 months require a ticket and are included in the number of people in your square.

Children and family shows have a reduced ticket price to take into consideration children attending the shows. We do not have separate pricing for adult and children’s tickets.

Children under 12 months do not require a ticket and are not included in the number of people in your square.

What COVID safety measures are in place?

We are a socially distanced outdoor festival, our entire festival has been designed with you, your safety and your enjoyment in mind. As such our venue features individual squares and minimised points of physical contact.

For your comfort and safety, we have introduced the following COVID measures:

  • Situated in parklands our festival site has plenty of room for guests to move around and access their private Square area
  • Upon arrival contactless ticketing check in will take place
  • Each Square area allows space for seating for up to 6 people
  • Staff will be on hand and easily accessible and contactable from your Square area
  • The site will feature easily accessible hand sanitiser stations in each zone and also at key points, entrance, exist, bar area, toilets
  • Emergency facilities and exits will be clearly signposted
  • In the event of an emergency situation, communication will be made via local staff, on stage announcements and screen communications
  • Regular cleanliness checks will be made and recorded 
  • Security teams will be in place to ensure that rules are adhered to by all guests and that all guests feel safe and secure
  • We will monitor these safety measures, but if you notice something that needs to be addressed, please bring this to the attention of a member of staff

What if the show can not go ahead?

If a show can not go ahead you will be offered the opportunity to change dates or get a full refund (e.g. Government regulations relating to COVID-19 or unforeseen circumstances).

Can I bring a pet?

Sorry we do not allow pets onto the festival site, except for assistance dogs.

Can I bring food & drink into the festival?

Customers are not permitted to bring any food or drink into the festival.. There is a food and drinks menu which will be available at the event.

Are there any banned items?

  • PLEASE NOTE: Bags larger than A4 size (8.27″x11.69″) are prohibited from the festival site. During children’s events, baby changing bags will be permitted but will be searched by security upon entry.
  • Aerosols over 250ml
  • Air horns and megaphones
  • Your own drinks including any alcoholic beverages
  • Your own food
  • Drugs
  • All gas canisters of any size (including nitrous oxide)
  • Animals (other than registered hearing dogs or guide dogs)
  • Any goods for unauthorised trading
  • Any items which may reasonably be considered for use as a weapon
  • Any item which may cause danger, offence or disruption to any other person
  • Audio recorders
  • Bags larger than A4 size (8.27″x11.69″)
  • Cameras, film or video equipment
  • Camping equipment (includes cutlery, tin openers and multi-tools)
  • Cans
  • Chairs
  • Disposable BBQs and permitted cooking stoves
  • Greenheat Base Camp Cooker, solid fuel stoves, Disposable BBQs, firelighters/firelighter stoves – Meth/trangia spirit stoves
  • Drones
  • Firewood
  • Fireworks or flares
  • Fitted gas canisters/cylinders in campervans
  • Flags
  • Gazebos
  • Glass
  • Drink bottles of any kind (except baby bottles)
  • Paper Lanterns
  • Any items which may cause danger, offence or disruption to any other person.

Can I leave the event and come back in?

Yes, you can exit the site at any point during the event. Security will give customers a stamp on exit so they can easily identify guests for re-entry (all VIP guests will have a wristband). Security checks will be in place upon re-entry.

What do I do when I leave the event?

For evening events you will not be permitted to leave on foot as access to the public into Tatton Park is closed. Please ensure you have transport arranged to take you from the site, taxis can be pre-booked to come to the festival exit.